Refund Policy
Last updated: October 2026
1. Scope
This Refund Policy applies to paid CyberAudit services supplied by TIRO-ALP Advertising S.R.L. It supplements our Terms & Conditions and does not restrict mandatory rights available under applicable law.
2. Paid Plans
- PRO / Single Website: one domain, up to three successful scans, valid for 30 days from first activation.
- AGENCY: up to ten domains, up to three successful scans per domain, valid for 365 days from first activation.
Both plans are one-time purchases without automatic renewal. Unused scans do not extend the plan's validity period.
3. Scan Protection
A paid scan credit is consumed only when the technical assessment completes successfully and the platform confirms a valid report. Failed or incomplete attempts without a confirmed valid report do not consume paid scan credits.
A failed attempt does not automatically entitle the customer to a refund where the purchased service remains available. This does not affect remedies available for non-performance or lack of conformity under applicable law.
4. Start of Service
CyberAudit provides digital services. Where applicable, customers may expressly request that performance begin before the end of the statutory withdrawal period.
Activating an account, accessing the platform or completing one scan does not necessarily constitute full performance of an entire multi-scan plan.
5. Consumer Withdrawal Rights
Qualifying consumers purchasing at a distance generally have a statutory 14-day withdrawal period, subject to applicable legal rules and exceptions.
Where the law provides for loss of the withdrawal right after full performance of a service, this requires satisfaction of the applicable statutory conditions, including prior express consent to early performance and acknowledgment of the consequences.
If a consumer validly withdraws after expressly requesting performance during the withdrawal period, a proportionate amount for services already provided may be payable where permitted by law.
If the legally required information or consent was not obtained, the applicable consumer protection rules govern the consequences.
6. Refund Eligibility
Requests are assessed based on the purchase, services actually provided, verified technical issues and the customer's applicable legal rights.
A refund may be appropriate where a technical failure attributable to CyberAudit prevents delivery of the purchased service and cannot reasonably be resolved.
A single successful report does not automatically establish that a multi-scan paid plan has been fully performed.
7. How to Request a Refund or Withdrawal
Email contact@tiro-alp.com with your order reference, purchase email and a clear statement of your request. Consumers exercising a statutory withdrawal right do not need to provide a reason.
We may request reasonable information to identify the order or investigate a technical issue. A withdrawal statement may be sent by email or another method permitted by law.
8. Refund Processing
Where a refund is due, it will be processed in accordance with applicable legal deadlines and ordinarily through the original payment method, unless otherwise lawfully agreed.
Payments may be processed through the TIRO-ALP purchasing environment and its configured payment service providers, including Stripe where applicable. Banking and card-network processing times may vary.
9. Business Customers
Statutory consumer withdrawal rights generally apply to qualifying consumers and may not apply to purchases made for business or professional purposes. Business refund requests are assessed under the applicable contract and mandatory law.
10. Service Provider
TIRO-ALP Advertising S.R.L.
Str. Știrbei Vodă 154, Bl. 26A
Bucharest, Romania
CUI 41754591
Trade Registry: J40/13646/11.10.2019
Email: contact@tiro-alp.com